Legal
Refund policy.
Digital goods are unusual — once delivered, they cannot be taken back. Here is exactly how we handle refunds.
Last updated: January 2026
When we refund in full
- The product was not delivered within the promised window and cannot be resolved.
- The key, account or subscription does not work and cannot be replaced.
- The product was materially different from its description.
When we do not refund
- The product was delivered, activated and used as intended.
- Buyer changed their mind after successful delivery of a single-use digital good.
- Issues caused by breaking the terms of the underlying platform.
How to request one
Open a ticket from your account page or write to losseresayoub@gmail.com with your order number and a short description. We aim to resolve refund requests within one business day.
Warranty on selected products
Some products carry an extended warranty listed on the product page — replacement or credit if the product stops working within the stated period. This is separate from refunds.